Privacy Policy

At Interview Ace, operated by Apex Career Solutions Pty Ltd, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth).

1. Information We Collect

We collect personal information that is reasonably necessary for us to provide our services, including interview skills training, communication courses, and career coaching. The types of personal information we may collect include:

• Contact Information: Your name, address, email address, and phone number.
• Professional Information: Your employment history, education, skills, and career goals.
• Payment Information: Credit card details or other payment information necessary to process transactions.
• Website Usage Data: Information about how you use our website, including IP address, browser type, and pages visited, collected through cookies and similar technologies.
• Communications: Records of your communications with us, including emails, phone calls, and online chats.
• Feedback and Testimonials: Information you provide when you give us feedback or testimonials about our services.

2. How We Collect Information

We collect personal information in the following ways:

• Directly from You: When you register for our courses, subscribe to our newsletter, contact us with inquiries, or provide feedback.
• Automatically: Through cookies and similar technologies when you visit our website.
• From Third Parties: In some cases, we may receive personal information from third-party sources, such as payment processors or marketing partners. We ensure that any third-party sources comply with the APPs.

3. Use of Your Information

We use your personal information for the following purposes:

• Providing Services: To deliver our courses, coaching, and training programs, and to personalize your learning experience.
• Communication: To respond to your inquiries, provide customer support, and keep you informed about our services and promotions.
• Payment Processing: To process payments for our services.
• Website Improvement: To analyze website usage data and improve the functionality and content of our website.
• Marketing: To send you marketing materials and promotional offers, where you have consented to receive such communications. You can opt out of receiving marketing communications at any time.
• Legal Compliance: To comply with applicable laws and regulations.

4. Disclosure of Your Information

We may disclose your personal information to the following third parties:

• Service Providers: To third-party service providers who assist us in providing our services, such as payment processors, IT support, and marketing agencies.
• Legal Authorities: To government agencies or law enforcement authorities if required by law.
• Business Partners: With your consent, to business partners who offer products or services that may be of interest to you.

We take reasonable steps to ensure that any third parties to whom we disclose your personal information are bound by confidentiality obligations and comply with the APPs.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These steps include:

• Secure Storage: Storing your personal information in secure electronic databases and physical storage facilities.
• Encryption: Using encryption technology to protect sensitive information, such as payment details, during transmission.
• Access Controls: Limiting access to your personal information to authorized personnel only.
• Regular Audits: Conducting regular security audits and risk assessments to identify and address potential vulnerabilities.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

6. Accessing and Correcting Your Information

You have the right to access and correct your personal information that we hold. If you would like to access or correct your information, please contact us using the contact details provided below. We will respond to your request within a reasonable timeframe.

We may refuse to provide access to your personal information if:

• Providing access would pose a serious threat to the life or health of any individual.
• Providing access would have an unreasonable impact on the privacy of others.
• The request is frivolous or vexatious.
• The information relates to existing or anticipated legal proceedings.
• Providing access would be unlawful.

7. Cookies and Similar Technologies

We use cookies and similar technologies on our website to collect information about your browsing behavior. Cookies are small text files that are stored on your device when you visit a website. They allow us to remember your preferences and provide a more personalized experience.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, but doing so may affect the functionality of our website.

8. Cross-Border Data Transfers

In some cases, we may transfer your personal information to recipients located outside of Australia. For example, we may use cloud-based service providers who store data on servers located in other countries. We will take reasonable steps to ensure that any cross-border data transfers comply with the APPs.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and notify you of any material changes. Your continued use of our services after the changes are posted constitutes your acceptance of the revised Privacy Policy.

10. Contact Us

If you have any questions or concerns about our Privacy Policy or our handling of your personal information, please contact us:

Privacy Officer
Apex Career Solutions Pty Ltd, trading as Interview Ace
Level 10, 25 Martin Place
Sydney NSW 2000, Australia
Email: privacy@interviewace.com.au
Phone: +61 7 7509 4852

We are committed to resolving any privacy complaints in a fair and timely manner. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Policy Author: Eleanor Vance, Data Protection Officer

Policy Last Updated: October 26, 2023